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FAQ

 

What charities do you work with?

The charities we work with are mostly independent, Local charities working hard for the benefit of the service users they support.

 

We’re a charity – how do we get involved?

If you work for or know of a charity which would benefit from having employee volunteers help out with their service delivery, please contact us.

 

I want to volunteer – how does it work?

If you’re a volunteer, view a employee volunteering opportunity. Once you’ve decided where you want to volunteer, you can chose a date and complete your booking.

We’ll then send you a confirmation email with everything you need to know – where to go, who to report to and what to wear.

 

I’ve signed up but not received my confirmation email

We will always send a confirmation email or in the unlikely eventuality we’ve had trouble organising your volunteering we will get in touch with you to discuss.

If you haven’t got a confirmation email please double-check your spam folder. If it isn’t there, please email hello@benefacto.org and if you’re volunteering is part of a team, the confirmation email is sent to the lead volunteer only.

 

If I encounter an issue while volunteering, what should I do?

We choose our volunteering opportunities with great care to ensure our volunteers can make a valuable contribution while having a rewarding and enjoyable time.

However, some of our charities work with vulnerable service users which can pose challenging situations. If you encounter an issue while volunteering, report it immediately to a staff member at the charity or if this is not possible call the Benefacto team on 07752 145 246 or 07871 615 118.

 

What should I wear?

The charities have different requirements of what to wear, and this is specified in the guides we sent. Usually clean, practical clothing is absolutely fine.

In the cases of charities where you’ll be completing manual work (i.e. Tower Hamlets Cemetery Park), you’ll need to bring shoes with a closed toe, trousers and a top with long sleeves or you might not be able to volunteer!

 

Punctuality & timings

Please treat your volunteering day as if it were a client meeting.

You will be supporting an existing session, where the timings are fixed and can be found on both the shop page and your confirmation email.

If you turn up to a session, the charity has every right to turn you away.

 

What if I’m late?

If you are late on the day of your volunteering session, please contact the charity directly using the contact details provided within the opportunity guide and (cc) us in.

 

Breaks & lunch

Breaks are provided during the day but vary depending on the duration of the opportunity and how busy the charities are on the day.

Please check the opportunity guide to see whether we’ve recommended bringing your own lunch, because at some charities you won’t have an opportunity to pop out for lunch.

 

Parking – Does the charity have any parking?

If you can park at the charity this will be noted in the opportunity guide.

Otherwise, you can use this link that may help finding a parking space nearby.

 

Donations – I want to organise a donation

For monetary donations, check opportunity guides for fundraising links or visit the charity’s site directly.

 

Can I bring a colleague?

Yes, absolutely!

Please refer back to the opportunity’s page on Benefacto’s website to check if there is still availability for that session and if so, you can book your colleague into the same session.

If there isn’t a slot for your colleague to join the same session, please do get in touch with us and we’ll make the appropriate amendments for you.

 

Do any of your opportunities require a DBS check?

No, DBS checks are not required for any of the opportunities.

Firstly, because these are regular sessions where you will never be left alone with vulnerable individuals and secondly, as one-off volunteers are not required to have a DBS check.

 

Can I expense my travel?

This depends on your company’s policy.

Benefacto does not cover the cost of travel and this is something you will have to address internally.

 

How do I log my volunteering hours?

Every company works differently so this is something you will have to speak to your CSR manager about.

If you don’t know who this is, please contact lucy@benefacto.org who will be able to put you in touch with the right individual.

 

Do I need to prepare anything ahead of my volunteering session?

In most cases, you won’t need anything to prepare any content or bring any tools or materials alond on the day.

However, please refer to the opportunity guide for any additonal notes.

If you haven’t found what you needed, drop us an email, give us a ring or get in touch with our live chat.