Intro Terms

What We Do

Benefacto is a social enterprise on a mission to engage more professional people in meaningful volunteering. We provide services to make volunteering easier (VolunteerHub), to give you easy access to data relating to your company’s volunteering, fundraising and donations (DataHub) and a system to value, benchmark and celebrate your company’s approach to volunteering, fundraising and donations (GivX). You can contact us at

Our Services Are:

  • Benefacto Dashboard: is our web-portal through which you and other colleagues working in Corporate Responsibility can access using your company’s Member Account to view details, data and settings for the Benefacto services your company has purchased. You can also use this account to utilise the GivX tools.
  • VolunteerHub: this is our membership service which provides you with access to the VolunteerHub portal, resources and support to broker volunteering within your organisation.
  • DataHub: this is our membership service which allows users to collect, analyse and report your Community Investment Data via the Benefacto Dashboard.
  • GivX: this is our proprietary framework to value, benchmark and celebrate your Community Investment Data.

Our Terms And Conditions (Terms)

From this page you will be able to find and review all of the terms and conditions (Terms) which relate to your access to any of our Services. Terms which apply to all Services are our General Terms. Where Terms only apply to a particular Service, we highlight these additional or different terms in the relevant Service section below. If there is any consistency between the general terms and any Service specific terms, the provisions of the Service specific terms shall apply.

Changes To These Terms

From time to time, we may change these Terms. If we do so, then we will notify you of any updates. If you continue to use the Service following this notification, then you will be deemed to have accepted the change.

Can We Request Changes To These Terms?

One of the ways we are able to provide a high value service at low cost is through utilising the same technology, relationships and content across all of our members. This logic also applies to our terms. We have worked hard to create a single set of terms that are universally suitable for all our members.

Should you have a suggestion for how our terms could be improved please let us know, and should it be suitable, we will reflect this in the next iteration of terms.

If you wish to have tailored terms created for your membership, we may be able to accommodate this but it may require an additional fee to cover the legal representation and compliance.

When Do These Terms Apply?

By applying for access to the Service(s) or by accessing or interacting with a Service, you ("you" and/or "the client") agree to be bound by these Terms and by other terms incorporated by reference.

Defined Terms

The glossary of defined words and phrases we use in these Terms can be found below.

"Benefacto" is a Social Enterprise registered as a company in England, with company number 9983066 ("we", "our", or "us"). Our registered office is at 12a Goring Way, Greenford, UB6 9NL. Our VAT number is GB237 4987 63.

"Benefacto Dashboard" is a web-portal which you and other colleagues working in Corporate Responsibility can access using your company’s Member Account to view details, data and settings for the Benefacto services (e.g. DataHub) your company has purchased. You can also use this account to utilise the GivX tools.

"Benefacto Memberships" are the VolunteerHub and DataHub Memberships you have signed up for.

"Community Investment" is an investment of time, money or inkind donations made to the community by an organisation, their employees or their customers.

"Community Investment Data" is data relating to volunteering, fundraising and donations made by your company.

"Corporate Responsibility" includes all activities which involve an organisation sustainably interacting with the environment and its stakeholders.

"CR Team" see Member.

"DataHub" is a membership which allows you to collect, analyse and report your Community Investment Data via the Benefacto Dashboard.

"GivX" is a system to value, benchmark and celebrate your Community Investment Data.

"Member" refers to an organisation who has taken out a membership with VolunteerHub, DataHub or GivX. It is also used to refer to the individual(s) (sometimes collectively referred to as "CR Team") at that organisation who liaise with us, including the Nominated Contact.

"Member Account" is the account associated with a Member who has signed up for an account to access the Benefacto Dashboard.

"Nominated Contact" is the key point of contact for the Member Account. This can be transferred from one employee to another.

"Participant" is someone who has participated in a Community Investment activity (e.g. fundraising, volunteering).

"VolunteerHub" is a membership which provides you with the VolunteerHub portal, resources and support to broker volunteering within your organisation.

How We Perform The Services

We provide the Services using reasonable care and skill using suitably qualified personnel.

Access To Our Services, Including Downtime

We want you to be able to access our Services at times convenient to you. However, we also need to ensure that our Services are up to date and are operating effectively. Whilst we will endeavour to keep disruption to a minimum, from time to time, we may need to suspend your access to a Service for scheduled or unscheduled downtime.

We also may change, modify, update, add to, discontinue or retire a Service or part of a Service. We may provide notice of material changes to the Services by posting them on It is your responsibility to check periodically to be informed of any changes.

Data Protection

Where personal data is made available to us, we shall use that data in compliance with our data protection obligations as set out in relevant data protection legislation and found here and our Privacy Policy found here, including our Cookies policy found here.

Service And Data Ownership

You own the data that you provide to us. You give us a worldwide right to use the data to provide the Services and to use as part of any information and/or content created, developed or compiled by or on behalf of us as part of or derived from the Services.

We own and shall continue to own or to be licenced the right to use all intellectual property rights in the Services and any compilations or derived works which may include your data.

Payment And Invoicing

By accessing or applying for access for a Service, you agree to pay the relevant fees. Our fees are stated exclusive of VAT and all other similar taxes and duties. We will email you an invoice shortly after you start your membership of a Service and within 30-60 days of the start of a renewal term.

Payment must be made in accordance with your usual payment terms or within 60 days of receiving our invoice, whichever is the sooner. We may charge interest of 3% above Barclays Bank plc’s then current base lending rate on late payments, accruing on a daily basis.

Our Liability

Except as expressly provided in this agreement, our services are provided "As is," without warranty of any kind. Benefacto disclaims all other warranties with respect to these terms, the services whether express or implied, including, but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, title or non-infringement. Without limiting the generality of the foregoing, Benefacto does not warrant that the services will meet the client’s requirements or operate without interruption or downtime or be error free.

Nothing in these Terms excludes or limits liability of either of us for death or personal injury caused by negligence, recklessness, fraud, fraudulent misrepresentation, dishonesty, gross negligence, wilful default or any deliberate act or omission by either of us, or our respective employees, agents or subcontractors; any other liability which cannot be limited or excluded by applicable laws.

Subject to above neither of us shall be liable to the other, directly or indirectly, whether in contract, misrepresentation (whether innocent or negligent), tort (including negligence) or otherwise for loss of profits; loss of business or contracts; damage to goodwill or similar losses; loss of anticipated savings; or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.

Subject to above, our liability howsoever arising in respect of the Services is limited to an amount equal to 200% (two hundred percent) of the fees paid by you in respect of the relevant Service in the 12 (twelve) month period preceding the event out of which liability arose.

Modern Slavery

Benefacto has put in place, and shall maintain throughout the term, all processes, procedures and compliance systems reasonably necessary to ensure that bribery and/or modern slavery does not occur within our organisation or supply chain.

Governing Law And Jurisdiction

These Terms and any disputes arising in respect of the Services are governed by English law and the English courts have exclusive jurisdiction.

General Provisions

Entire Agreement: these Terms, any documents incorporated by reference, make up the entire agreement between the both of us and supersede any previous agreement between us.

Assignment: neither of us shall assign or deal in any other manner with any of its rights and obligations under this agreement without the prior written consent of the other.

Enforcement: no delay, failure or omission (in whole or in part) in enforcing any right or remedy will be deemed or construed as a waiver of that right or remedy.

Invalidity: If any provision of these Terms is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force. No variation of this Agreement shall be valid unless it is in writing and signed by or on behalf of each of the Parties by its respective authorised representatives.

Notices: any notices must in writing and sent to us at the address at the top of these Terms; and in the case of the Client, to the address set out any subscription or order form. All notices under this Agreement shall be deemed to have been served at the time of delivery. Notices given under this Agreement shall not be validly served if sent by e-mail.

Third Party Rights: a person who is not a Party to this Agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of these Terms.

Force Majeure: neither of us will be in breach of these Terms, nor liable for any failure or delay in performance of any obligations under this Agreement to the extent that it arises from, or is attributable to, acts, events, omissions or accidents beyond its reasonable control ("Force Majeure Event"), which shall not include any labour disputes or industrial action of the claiming party. Either of us may terminate these Terms is the Force Majeure Events continues for 30 days or more.